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Card transactions

We're aware that some transactions from the 19 April were not debited at the time. These payments were instead taken on Thursday 28 April. In resolving a wider issue, customers may have seen this amount refunded to their account and then taken once again on the 18 May. 

We're sorry for any confusion that this has caused and would like to reassure our customers that they have only paid once for their purchase made on the 19 April.  

If you received a charge or fee due to these transactions or you have a query relating to a particular transaction, please send your contact details (telephone and email), transaction date, amount, and the name of the store you visited to and we will be in touch.


We're proud to be the largest independent retailer operating in the East of England. We provide food stores and specialist services, such as funerals, security, travel agents and petrol filling stations to communities across Essex, Suffolk and Norfolk. 

With a significant property portfolio and other businesses, such as events and conference facilities and stonemasonry, we are a diverse and modern business. 

As a co-operative business, we're run differently to other big organisations, putting our members first. Our focus has always been, and always will be, the local communities in our region. 


From bargain offers on your favourite brands, to high quality local goods direct from our producers, your local Co-op has everything you need

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For over 90 years, local families have trusted East of England Co-op Funeral Services to provide care, reassurance and excellent service when it’s most needed.

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We have over 260,000 members. And all have an equal share in our business.

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View our Sustainability Approach report for 2021 and 2022.

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Sourced Locally

We offer fabulous food and drink from East Anglia, created with passion by our outstanding local producers.

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As a co-operative, supporting others is at the heart of what we do. We believe that by working with local groups and charities we can do amazing things together.

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