Code of Practice In this section Who are we and what do we do Explanation of Withdrawable Share Capital in a Consumer Retail Co-op Society FAQs Terms and Conditions Code of Practice Before you commit to purchasing Fixed Term Withdrawable Shares please note that The East of England Co-operative Limited (‘the Society’) complies with the Code of Best Practice developed by Co-operatives UK with the agreement of HM Treasury. The Code sets out the minimum standards of good practice that a consumer retail co-operative society should observe in its use of Withdrawable Share Capital. In this context, it is concerned with shares given these are withdrawable but not transferable. The Code obliges the Society to provide a statement to its members of the nature of their financial interest in the Society and any change affecting it, as set out below. As a member of the Society, you are the owner of one or more shares in the Society. If the Society is unable to meet its debts and other liabilities, you risk losing the amount you hold in shares, including Fixed Term Withdrawable Shares in the Society. Hence they are known as risk capital. This may make it inappropriate for you as a place to keep your savings. Owning Withdrawable Share Capital (‘WSC’) is not the same as investing in the shares of a company. It is primarily for the purpose of supporting the Society in furthering its purpose and objects. There are various important differences between WSC and company shares. For example, WSC held in shares receives interest but will not increase in value. The Financial Services Compensation Scheme, which covers bank, building society and credit union accounts, does not apply to your shares in the Society, so you cannot claim compensation under the Scheme in the event of the Society not being able to meet requests for withdrawal of shares. This is because the Society does not require authorisation under the Financial Services and Markets Act 2000 to operate WSC. Societies are therefore not subject to supervision either by the Prudential Regulation Authority or by the Financial Conduct Authority in relation to WSC. You may withdraw money from your share capital at any time unless the Society’s board of directors has removed this facility under the Society’s rules. Note that interest is not payable on early withdrawal of Fixed Term Withdrawable Shares. The Financial Ombudsman Service does not apply to your Fixed Term Withdrawable Shares or your relationship with the Society but under the Society’s rules any dispute is to be submitted to an arbitrator agreed by the parties, or in the absence of agreement to be nominated by the Chief Executive of Co-operatives UK Limited. The arbitrator’s decision will be binding and conclusive on all parties. If you have any questions regarding the Code please address them to The Secretary, East of England Co-operative Limited, Wherstead Park, The Street, Wherstead, Ipswich, Suffolk IP9 2BJ.