Frequently Asked Questions

Frequently asked questions about our careers and recruitment process

In most instances, your username will be the email address you initially used for registration.

Bear in mind that login details are case-sensitive. If you’re having trouble logging into your account, please click "forgotten password" and follow the instructions displayed on the screen.

Right to Work documents are proof of a person's eligibility to work in the UK. These documents are approved by the Home Office. Although at first this can seem daunting, Right to Work checks are quick and easy.

All employers in the UK have a responsibility to prevent illegal working. We do this by conducting simple right to work checks before we employ someone.

As part of our commitment to a fair and secure recruitment process, all successful candidates will be subject to pre-employment checks. These checks are designed to verify your eligibility for the position and ensure a smooth onboarding experience. The checks may include: right to work verification, references, employment history verification, qualifications verification, DBS check (if applicable).

You should always notify our hiring managers via phone (firstly) regarding changes to your interview. If you can’t find the contact details for the location you're applying for, please use our store locator. For office roles, please reach out to either the recruiter or the hiring manager who scheduled your interview.

Absolutely, you can apply for more than one role. We encourage you to apply for positions that align with your skills, goals, and qualifications. Please consider what roles best match your capabilities and aspirations.

On your careers account dashboard open ‘settings’ on the top right of the page. There you can change your account password and account email preferences.

Yes, you can. On your careers account dashboard open ‘settings’ on the top right of the page. There you can amend your notification preferences to suit your needs.

On your careers account dashboard open ‘settings’ on the top right of the page. There you can amend your notification preferences to suit your needs. If the problem persists, please contact us via email at talent@eastofengland.coop and we will be glad to help.

On your careers account dashboard open ‘settings’ on the top right of the page. Scroll to the bottom of the page to find the ‘delete this account’ option. Click the button and you will be asked to confirm your request by entering in your password for the account. Once completed you will receive an account deletion confirmation via email.

CV uploads should be in one of two formats: Microsoft Word document or PDF file. If you’re still having trouble uploading a document, please make sure the file you upload is: Not corrupted, not on a shared server or drive, accessible without restrictions, not digitally signed or password protected, incorrect format and within the file size limit as suggested on the application form.

It could be down to a number of reasons, however if you have concerns, please firstly check both your inbox and junk folder to see if you've received anything from noreply@eastofengland.coop. If you haven’t received any updates, then email talent@eastofengland.coop and they’ll be more than happy to help you with your request.

Our co-op takes your application very seriously. We aim for all our vacancies to be complete within four weeks. In the unlikely event that your application status remains unchanged for a period of 20 days or more (without contact) then please contact us via email at talent@eastofengland.coop

You’ll be able to see the progress of your application(s) by signing into your careers homepage and clicking ‘dashboard’. Under ‘your overview’ you will be able to see a quick summary of your application(s).

This means you need to review your application and ensure that all the questions within the process have been answered. Only then will you submission show as complete.

If you haven’t already received an email confirmation, please attempt to login to your application form. If you’re greeted with a message informing you that your application has already been submitted, then your application has been received. You don’t need to reconfirm your application - unless you have previously been asked to do so. Please check your junk folder regularly for any correspondence that might be sent. If you want to check on the status of your application, please visit your “View My job application” in your career’s homepage regularly.

Our colleagues are paid every four weeks.

You can find out more about our benefits in the 'Why you'll love joining our co-op' page.

Everyone who works at the East of England Co-op has the opportunity to discuss flexibility for their working patterns. We understand the importance of balancing work commitments with other activities and responsibilities, which is why we are happy to offer flexible working that fits with our operational requirements. This can include part-time work, reduced hours and job shares. We're always looking to find the right solutions to suit our colleagues and our business. If you wish to discuss a working pattern for a current or prospective role, please include this in your application or discuss with your line manager.

Back to Careers