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Joining Our Team: Frequently Asked Questions

Our FAQ page is your go-to resource for answers to common questions about our recruitment process.

We've compiled the most frequently asked questions to offer insights into what to expect when applying for a position with Our Co-op.

  • Where can I find your current vacancies?

    Just click here.

  • What is my username?

    In most instances, your username will typically correspond to the email address you initially used for registration. Usually, this username is in lowercase, but it may vary based on the format you initially entered your details in. Even if you have made changes to your profile email within the application form, your username will still reflect the original email address you used for registration.

  • My login details are not working

    Kindly note that login details are case-sensitive. Therefore, exercise caution when inputting them into the username and password fields.

    If you encounter ongoing difficulties while attempting to log in to your account, please select the "forgotten password" option and follow the instructions displayed on the screen.

  • I have forgotten my password

    Click here to reset your careers account password.

    Upon clicking this link, you will be prompted to input the email address associated with your registration. Please provide this email address and proceed by clicking ‘Submit.'

    Instructions for resetting your password will be dispatched via email within the next 15 minutes, provided you have entered an email address linked to an existing account.

    The password reset email will include your Username and a Reset link. To update your password, kindly click on the provided link.

  • What is right to work documentation?

    Right to Work documents are proof of a person's eligibility to work in the UK. These documents are approved by the Home Office.

    To find out more about what documentation qualifies for these checks click here.

    Although at first this can seem daunting, Right to Work checks are quick and easy.

  • Why do you do Right to Work checks?

    All employers in the UK have a responsibility to prevent illegal working. We do this by conducting simple right to work checks before we employ someone.

    Why do we need to prevent illegal working?

    The ability to work illegally is a driver of illegal migration. It leaves people vulnerable to exploitation and results in unscrupulous employers undercutting compliant businesses. It can also negatively impact on the wages of lawful workers and is linked to other labour market abuse such as tax evasion, breach of the national minimum wage and exploitative working conditions, including modern slavery in the most serious cases.

  • Who do I notify if I am unable to attend my interview or need to change it?

    You should always notify our recruiting managers via telephone (firstly) regarding changes to your interview.

    If you cannot find the contact details for the location you are applying for, please use our store locator.

    For office roles, please reach out to either the recruiter or the hiring manager who scheduled your interview.

  • Is it possible to apply for multiple roles?

    Absolutely, you can apply for more than one role. We encourage you to apply for positions that align with your skills, goals, and qualifications. Please consider what roles best match your capabilities and aspirations.

  • How can I change my careers account password?

    On your careers account dashboard open ‘settings’ on the top right of the page. There you can change your account password and account email preferences.

  • Can I set up Job Alerts?

    Yes, you can. On your careers account dashboard open ‘settings’ on the top right of the page. There you can amend your notification preferences to suit your needs.

  • I keep receiving Job Alerts how do I stop these?

    On your careers account dashboard open ‘settings’ on the top right of the page. There you can amend your notification preferences to suit your needs. If the problem persists, please contact us via email at peopleteam@eastofengland.coop and we will be glad to help.

  • How do I delete my Careers Account?

    On your careers account dashboard open ‘settings’ on the top right of the page. Scroll to the bottom of the page to find the ‘delete this account’ option. Click the button and you will be asked to confirm your request by entering in your password for the account. Once completed you will receive an account deletion confirmation via email.

  • My CV will not upload

    CV uploads should be in one of two formats:

    1. Microsoft Word Document
    2. PDF file

    We would recommend that you upload your CV as a PDF file, this ensures that your documents integrity is not at risk.

    Need some help doing this? Watch this video guidance to help you secure your document. Additionally, If you are having trouble uploading a document, please make sure the file you upload is:

    • Not corrupted.
    • Not on a shared server or drive.
    • Accessible without restrictions.
    • Not digitally signed or password protected.
    • Incorrect format and within the file size limit as suggested on the application form.
  • My application still says ‘in process’, what does this mean?

    It could be down to a number of reasons, however if you have concerns, please firstly check both your inbox and junk box to see if you have received anything from noreply@eastofengland.coop; often our generated emails can go unnoticed in email boxes.

    If you haven’t received any updates, then email peopleteam@eastofengland.coop and they’ll be more than happy to help you with your request.

  • How long does it take to hear back about my application?

    Our co-op takes your application very seriously, we commit that all candidates will end in either hired or unsuccessful.

    We aim for all our vacancies to be complete within 4 weeks.

    In the unlikely event that your application status remains unchanged for a period of 20 days or more (without contact) then please contact us via email at peopleteam@eastofengland.coop

  • Tracking my application progress

    You will be able to see the progress of your application(s) by signing into your careers homepage and clicking ‘dashboard’. Under ‘your overview’ you will be able to see a quick summary of your application(s).

  • My application is showing as open/incomplete

    This means you need to review your application and ensure that all the questions within the process have been answered. Only then will you submission show as complete.

  • I haven’t received email confirmation
    • If you have not already received an email confirmation, please attempt to log in to your application form.
    • If you are greeted with a message informing you that your application has already been submitted, then your application has already been received.


    You do not need to reconfirm your application - unless you have previously been asked to do so.

    Please note: If you are using a free web-based email service such as Hotmail, Yahoo, Gmail etc., any emails sent automatically through the application system may arrive in your 'junk' folder, based on how you have configured your service.

    Please check your junk folder regularly for any correspondence that might be sent.

    If you want to check on the status of your application, please visit your “View My job application” in your career’s homepage regularly.

  • How are colleagues paid?

    Our colleagues are paid every four weeks.

  • What benefits do your colleagues receive?

    To find out more about are benefits click here.

  • Do you encourage flexible working?

    Everyone who works at the East of England Co-op has the opportunity to discuss flexibility for their working patterns.

    To find out more about this click here.