If you have a complaint about the funeral plan, please contact Ecclesiastical Planning Services. They may ask you for proof of identity to show that you are authorised to complain.
Ecclesiastical will aim to resolve your complaint within one business day. More complex issues may take a little longer to investigate and you may be asked for further information to help reach a decision. Ecclesiastical will respond to your complaint in writing as soon as possible.
If you are not satisfied with the response, or if Ecclesiastical has not completed their investigation within eight weeks, they will inform you of your right to take the complaint to The Financial Ombudsman Service.
Tel: 0800 0234 567
This complaints handling procedure does not affect your right to take legal proceedings.