Contact Us

In this section

Please take a look through the options below to help you with your query today. 


For enquiries relating to your Membership with us, please visit our Membership Support section here

Or you can speak with our Membership Support Team on or call
0800 389 5354. The team are available Monday - Friday between 08.30 - 17.00. 

Find a store or service

To find your nearest store or branch, plus opening hours (including bank holidays) and in-store services visit our store finder here

Job vacancies

For all our latest vacancies, and to apply, visit our Careers page. It's here that you'll also find information on what it's like to work with us, including employee benefits. 

Press Office

For media enquiries, including filming and photography requests, please email

Store, Sales and Services

Please select the topic of your enquiry relating to our stores, sales and services

  • What facilities and services are available in-store?

    You can use our online store-finder to find your nearest store, and a handy list of services available at the store such as parking, PayPoint and parcel pick-up services.

  • I want to give some feedback about your store or the service I've received

    If you'd like to feedback on the service you received in one of our stores or branches, please complete the short form here.

  • I think I've been charged incorrectly, what can I do?

    If you think you've been incorrectly charged for a purchase made at one of our stores, please return to the store with your receipt or proof of purchase and our colleagues will be happy to look into this for you. 

    If you have a question about what you've been charged, please bring along a copy of your receipt to store next time you visit. 

    If you're unable to return to store, please complete the short form here

  • What payment methods do you accept?

    Our stores accept most major payment methods including: 

    • Cash (GBP)
    • Debit cards
    • Credit cards (Mastercard, Delta, Maestro, Visa Electron, Solo and American Express)
    • East of England Co-op gift vouchers (If used before the expiration date)
    • East of England Co-op dividend cheques
    • Apple Pay and Google Pay
    • Healthy Start vouchers/Debit cards

    We also accept the following discount cards: 

    • East of England Co-op colleague discount
    • Totum card 
    • Colleague discount cards from the following co-ops: 
      • The Co-operative Group
      • Mid-Counties
      • Central England
      • Southern England
  • What forms of ID do you accept?

    Our stores accept the following forms of identification: 

    • Photo driving licence
    • Proof of Age Standards Scheme (PASS) accredited card
    • Passport
    • National Identification Card
    • British Armed Forces Identity Card

    To be valid, ID must be in date. A colleague may refuse to accept ID if they feel it's not genuine or has been tampered with. 

  • What is your age-restricted sales policy?

    We age restrict several of our products to safeguard the welfare of our customers. 

    When purchasing age restricted products, you may be requested to show a valid form of ID identifying your age. 

    If our colleagues believe you're buying age-restricted products for someone underage, then we will not sell the items in accordance with our legal responsibility. 

    For further details, including the types of ID accepted in our stores, please see our Age Restricted Sales policy and Challenge 25 policy

Products and Pricing

Please select the topic of your enquiry regarding our products and pricing

  • I'm unhappy with a product I purchased

    If you're unhappy with a product you've purchased, please return the item to store, preferably the store from which it was purchased, with your receipt or proof of purchase.

    If you'd like to report an issue with the quality of a product, please review the following guidance: 

    • If it's a Co-op branded product, including Irresistible, please complete the form here
    • If it's a branded product, such as Walkers or Cadbury, please contact them using the information provided on the packaging. 
    • For any other products, please complete the form here.
  • Why does your pricing differ to other retailers?

    As a smaller regional convenience retailer, we're unable to offer prices comparable with large national supermarket chains. However, we do continually review our food pricing and work hard to offer our communities what they need and when they need it. 

  • I'd like to request a product to be stocked in store

    As a convenience retailer we try to ensure we offer our members and customers access to a range of products, from everyday essentials and food to go, to tempting treats and tea-time freezer fillers. 

    If there's a product you'd like to see in store, please complete the short form here

  • Offers and discounts

    Whilst we do often match the offers advertised by Co-op Group, as an independent co-operative with our own membership scheme, this may not always be the case. In particular, we currently don’t offer member only pricing or discounts, however this is something we’re looking in to. 

    For offers at our co-op, make sure you’re signed up to receive emails from us by completing the short form here. You can also follow us on Facebook.   

Other FAQs

For other enquiries, please see the following options

  • Jobs at East of England Co-op

    If you'd like to browse our current job vacancies and find out more about working at our co-op, please visit our careers page here

  • I'm looking for support for my community project

    As a community retailer and co-operative, supporting others is at the heart of what we do. 

    If you'd like to apply for support, please visit our community page to see how we can help you do amazing things.

  • I have a query about your home delivery service

    Changes to our home delivery service 

    We’re currently in the process of replacing our current online home delivery and click and collect options, Snappy Shopper and in-person and phone orders, with an exciting new choice of services to make ordering online with us even easier.  

    We’ve done our best to make sure the change in service has a minimal impact on our customers however for a small number of stores, there will be a few weeks between the current services ending and the new service launching. Please bear with us while we get our new services up and running. 

    New delivery service
    Our new delivery service is up and running in a number of our stores. If you'd like to feedback on the online delivery service you've received, please complete the short form here.

  • I've had problems using the ATM

    If you have a query relating to an ATM at one of our stores or branches, please get in touch with our ATM provider.

  • I've received a parking notice

    If you've received a parking charge, this will have been issued by a private company not affiliated with the East of England Co-op and their appeals process is under their jurisdiction. 

    If you believe you've received a parking charge incorrectly, you must follow the appeals process as outlined in the letter received. 

  • I'd like to report an accident which took place in your store

    If you'd like to report a health and safety concern or an accident that's taken place at one of our stores or branches, please complete the short form here

  • I need to talk to someone about a co-op driver or vehicle

    To inform us of an incident involving an East of England Co-op vehicle or driver, please complete the short form here.

Still can't find what you're looking for?

You can contact us about other enquiries here