Using your account as a saving account

You can save a maximum of £20,000 in your share account.

Currently, you can earn 1% interest on balances between £1 to £20,000. Interest is calculated daily but is credited at the end of each financial year.

Where can I make a withdrawal or pay in to my account?

In person: You can withdraw or pay in funds at any East of England co-op Customer Service Point.

By post: You can request a share account withdrawal form or bank payment request form from the Membership Support Team. Return the completed form back to us and we will process your request.

You can pay into your account by post by sending a cheque to the Membership Support team. Please make the cheque payable to ‘East of England Co-op’ and make sure you write your share account number, name and postcode on the back of the cheque.

Electronic transfer: In order to make a payment into your share account using your bank's own telephone or internet banking service you will need to enter our sort code, our account number and your share account number. 

Sort code:                       090222
Account number:          10521441
Account name:              East of England Co-op
Reference:                     Please use your share account number

When are our Customer Service Points open?

Opening hours are:
Monday to Friday: 9am to 4pm
Saturday: 9am to 1pm
Sunday: closed 

Where can I find my nearest Customer Service Point?

You can find our Customer Service Points at the following stores:

Norfolk

  • Dereham Road, Norwich Food Store 
  • Gorleston Food Store
  • Long Stratton Supermarket

Suffolk

  • Debenham Food Store
  • Felixstowe Supermarket
  • Framlingham Supermarket
  • Great Cornard Food Store
  • Hadleigh Supermarket
  • Holbrook Food Store
  • Leiston Supermarket
  • Long Melford Food Store
  • Rosehill Supermarket, Ipswich
  • Wickham Market Food Store

Essex

  • Brightlingsea Supermarket
  • Burnham Supermarket
  • Clacton-on-Sea Travel
  • Dovercourt Food Store
  • Earls Colne Food Store
  • Frinton Supermarket
  • Fronks Road,
  • Greenstead Food Store
  • Halstead Supermarket
  • Manningtree Supermarket
  • Mersea Road Food Store
  • Peartree Road Supermarket, Stanway, Colchester
  • Silver End Food Store
  • West Mersea Supermarket
  • Wivenhoe Food Store 
     

How can I withdraw money from my account?

If you want to withdraw money from your account you will need to

Present your East of England Co-op membership card (please remember to sign it or we can’t accept it)

Provide two forms of identification, one of which must show a recent photo and another with your current address (a utility bill or something similar is best)

Our rules require 7 days’ notice if you wish to make a withdrawal. However our Board of Directors usually waive this requirement for withdrawals of up to £250 - unless there are exceptional circumstances.
 

Can I access my account online?

Not at this current time.
 

What is the maximum amount I can withdraw at a Customer Service Point?

You can withdraw up to £250 per day


What if I want to withdraw more than £250?

We reserve the right to pay sums over £250 by cheque or bank transfer. You can pick up the relevant forms at a Customer Service Point or by contacting the Membership Support Team.
We may ask for additional identification (e.g. bank statement or debit card) if you request to withdraw more than £2,500.
 

Can I leave less than £1 share balance in my account?

If withdrawals are made leaving a balance of less than £1 you will cease to be a full member and any voting rights would be lost.
If your balance falls below £1, we will reclaim the balance from your next dividend.
 

How can I order a Share Account Statement?

Your Share Account Statement is a record of your share transactions. To order a statement, contact the Membership Support Team. Members can also obtain a statement from a Customer Service Point.
 

How do I contact the Membership Support Team?

By phone: 0800 389 5354
By email: membersupport@eastofengland.coop
Available Monday to Fridays, 8.30am to 5.00pm

Is there any risk?

Members are advised that share investments with the East of England Co-operative are classified as risk capital. In the unlikely event that the society fails, you may not have all or any of your investment returned to you. You can withdraw your funds without penalty. Unlike Banks and Building Societies, the Society is not subject to prudential supervision by the Financial Conduct Authority.

Income Tax Return

Tax on interest is paid gross, you may need to declare this on your tax return depending on your individual circumstances.

For more information about the East of England Co-op including Presidents statement, governance, details about our Board of Directors and Annual Report and Accounts, click here.