In this section

Our Alarm Receiving Centre, here for you 24 hours a day, 365 days a year.

Our fully accredited state-of-the-art monitoring and alarm receiving centre (ARC) enables us to tap into and monitor any security cameras you may have, with our friendly team at the end of the phone every hour of every day providing support and advice.

Entirely self-sufficient, with its own servers and power supplies, the ARC monitors over 11,000 CCTV cameras, as well as GPS tracking devices, lone workers, alarms and gates.

Monitored 24/7 by a team of friendly, highly skilled and qualified experts, who are proud to call East Anglia home, you can rest assured there is always someone there, focussed on protecting your business, giving you the freedom to focus on running your business.

And if the worst should happen, we will be there to get you back up and running fast, so you can get back to doing what you do best.

Anthony Jeffery, ARC Manager.

The best thing about our technology is the people using it

ARC Services

We want to help you protect what matters most to you. The ARC provides numerous services, including but not limited to:

  • Intruder alarm monitoring and response
  • Lone worker monitoring and response
  • Energy efficiency control
  • Video wall patrols and monitoring
  • Call handling and incident recording
  • Remote access control
  • Video motion detection

If something happens on your site or at your business, we will do whatever it takes to get you back on your feet again. We work closely with local authorities and first responders, so you can trust us to respond quickly and efficiently to restore and maintain your security.

Standards and Accreditations

We strive for excellence. Our teams are experts in their field with a wealth of experience behind them. Our services have been developed and are in action already across over 850 properties.

Our ARC and the team has the following accreditations:

  • BS5979 – Structure of the ARC
  • BS8418 – Video Motion Detection
  • BS8484 – Lone Working 
  • CCTV SIA Licenses – All staff fully licensed in all CCTV duties
  • CCTV SIA Door Supervisor/Guarding – All staff fully licensed for Guarding
  • Secured by Design product - In order to achieve Secured by Design status,
    The ARC had to adhere to rigorous test standards required by the police.


Contact us for more information 

If applicable
Opt-in to exclusive money off deals and special offers:
We’d love to send you exclusive discounts, deals and special offers, plus invite you to take part in tasting panels and events. The easiest way for us to do that is by email - to receive our offers, tick the opt-in box. We promise never to share your information with anyone else. Please indicate how you are happy for us to contact you.
We may need to contact you:

The information submitted here is used and stored for the purpose of processing your application, responding to your enquiry, passing on your comment (and anything else this form relates to). To view our privacy policy please click here.

How can we contact you?:

How can we contact you?
We’d love to send you money off coupons, exclusive member offers and updates from East of England Co-op, but we can only do this if you tick yes below.

We promise to treat your personal details with the utmost care, and will never sell, distribute or lease your data to other companies to use for their own marketing purposes.

Please tell us how you would like to hear from East of England Co-op.

To opt in tick the relevant box/es, to opt out, leave the relevant box/es blank.