Customer Satisfaction Survey

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Monthly Win £250 Prize Draw Competition - Terms and Conditions

As part of our "How Did We Do?" Customer Feedback programme, we're giving customers who complete an East of England Co-op "How Did We Do?" survey, the chance to win £250 every calendar month from October 2021 onwards. 

"How Did We Do?" is a campaign starting at 6:00am on the 4 October 2021 continuing until further notice from then. 

To enter, shoppers must have submitted a complete "How Did We Do?" survey which will have been emailed to them using the email address on their membership profile or they have accessed via a QR code. 

Every calendar month one of the submitted survey forms will be selected at random and the individual will receive East of England Co-op vouchers to the value of £250. 

  • 1 winner will be picked for every calendar month starting in October 2021
  • Winning customer selection will be randomised from the list of completed surveys submitted by customers within that calendar month
  • Winners will be notified by email and, if available, phone
  • Winners will be drawn 2 weeks after the close of each calendar month
  • If we fail to make contact with the member, the prize will be retained for 12 months and then donated to an East of England Co-op charity if it has not been claimed in that time
  • The promote retains the right to withdraw the promotion at any time without giving a reason
  • Only one feedback survey per member may be entered into the competition
  • No third party or bulk entries. If it becomes apparent that either a participant or household is using any means to circumvent this condition such as, and without limitation, multiple email accounts, multiple membership accounts, using multiple identities, frauduently falsifying data, acting frauduently or dishonestly in the opinion of the promoter or otherwise acting in violation of these terms, these partcipants will be disqualified, and any prize entitlement will be void. 
  • The promoter reserves the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions
  • The promoter's decision in all matters pertaining to the fair administration of the competition, within the terms, is final - no further correspondence will be entered into
  • Eligibility: This prize promotion is open to residents of addresses within Norfolk, Suffolk and Essex, aged 18 years or over, excluding anyone professionally connected with the prize promotion
  • Incomplete, illegible, misdirected or late entries will not be accepted. No responsibility can be accepted for entries that are incomplete, lost due to technical reasons, corrupted, delayed, wrongly delivered, or not received for whatsoever reason
  • The first name and county of winners will be listed in the winner's list. If you do not wish for your personal data to be processed this way please email us at membershipsupport@eastofengland.coop

    By registering their "How Did We Do?" survey form into the competition, entrants are bound and are required to adhere to the Terms and Conditions.

    Promoter: East of England Co-operative, Wherstead Park, Ipswich IP9 2BJ