Frequently Asked Questions

Frequently asked questions about our funeral pre-paid plans.

The East of England Co-op will be able to answer any other questions you have about your plan. For further details call our funeral plan help line on 0808 273 1924 (free from a landline, mobile charges may vary), Monday to Friday 9am to 5pm or email prepaid@eastofengland.coop.

Terms and conditions apply to funeral plans – please ask for details. There is an additional cost for paying by instalments over two or more years. Eligibility criteria applies. Please refer to the Instalment Q&A and the Terms and Conditions for more information. We can provide you with a personalised quote.


East of England Co-op Funeral Services which is a trading name of East of England Co-operative Society Limited, Wherstead Park, The Street, Wherstead, Ipswich, Suffolk IP9 2BJ Reg. No. 1099R is an Appointed Representative of Ecclesiastical Planning Services Limited Reg. No. 2644860, registered in England at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW, UK, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 958152. The Financial Conduct Authority regulates pre-paid funeral plans only.