Terms and Conditions

Here you’ll find terms and conditions from across our business.

Competitions

Swipe to win £500 - April to June 2025

1. PROMOTER: This promotion is operated by East of England Co-operative Society with registered office at Wherstead Park, Ipswich, Suffolk IP9 2BJ. References to “we”, “us” or “our” in these terms and conditions are references to the promoter.

2. OPENING AND CLOSING DATE: This promotion will be live from 06.00 1 April 2025 until 23.59 30 June 2025. Any entries made before and after this time will not be valid and will not be entered into this promotion.

3. ELIGIBILITY: This promotion is only open to members of the East of England Co-operative society who make a purchase of a qualifying product and swipe their membership card in an East of England Co-operative Food store during the Promotion Period. Purchases with qualifying spend and therefore those which dividend points can be collected against apply only. Purchases with cigarettes, National Lottery, infant formula, PayPoint, Subway, funeral disbursements and prescription drugs only that don't qualify for dividend points are excluded.

Members and therefore entrants must be over 16 years of age. If you win and are under the age of 18, you must obtain written parental or guardian consent to claim your prize. We may ask the winner to provide proof of age.

Employees of the East of England Co-op are invalid.

4. HOW TO ENTER: To enter East of England Co-op members must make a purchase of a qualifying product and swipe their membership card in an East of England Co-operative Food store during the Promotion Period (dates of which are set out in clause 2). Purchase free entries are as follows:

No purchase necessary – purchase free entry can be achieved by:

A.) Join to Win - New members can enter by joining to become a member. New members who are opening a new member account within the promotions period will be accepted only. Those who have held a member account previously will not be entered.

B.) Entry form - Existing members can enter by completing the promotional form online at: https://mailchi.mp/eastofengland.coop/fnbfj05vfk

5. PRIZE:

A) £500, which will be paid into your member share account.

6. PRIZE TERMS:

Prizes are provided at our discretion and the Promoter may substitute or change the prize for a prize of an equivalent or greater value if circumstances beyond the

Promoter’s control make it necessary to do so. The Promoter nor any of its subsidiary or affiliated companies, make any guarantees, representations or warranties of any nature with respect to the prize.

Prizes are non-exchangeable and non-transferable. There is no cash or other alternative or refund to the prize in whole or part.

7. WINNER SELECTION: Winner selection will be drawn within 20 working days of the Promotion Period closing. Winner will be selected at random from a list of transactions within the qualifying period and the entries received by non-purchase linked methods.

8. NOTIFICATION: Winners will be notified by the Promoter from the details held on their member records within 28 working days of the competition closing date. Please ensure your member account is up to date with a valid email address or contact number as we will email or phone you with details on how to receive your prize. The Promoter does not hold responsibility if there is not a valid contact method on the winner member account.

If the winner does not respond to the Promoter within 14 days of being notified providing the requested information or if the Promoter does not hold valid contact details for the member, then the winner's prize will be forfeited, and another winner will be picked at random from the remaining eligible entries in accordance with the process described above in clause 6. The winner may be required to participate in publicity.

9. DECISIONS OF THE PROMOTER: If there is any dispute about the receipt of validity of any entry or any other aspect of the promotion, this will be decided by the Promoter. The Promoter’s decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it.

10. WINNER ANNOUNCEMENT: As per 8.28.5 of ASA guidelines, we have an obligation to publish and make available the surname and county of the prize winner to show a valid award took place.

If you do not wish for us to publish this information about you or have any concern, please contact us at membersupport@eastofengland.coop within 7 days of the competition period ending.

11. AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion. If you do not accept these terms and conditions in full, you should contact the Membership Support team on 0800 389 5354 to be excluded from the promotion.

12. DISQUALIFICATION: The Promoter reserves the right to reject any entry, withhold any prize and disqualify you from the promotion if we suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty.

13. NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: The Promoter accepts no responsibility for entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

14. USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: The East of England Co-op will collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws. The East of England Co-op will only use your information for the purposes of administering this promotion.

15. CANCELLATION OR WITHDRAWAL OF PROMOTION: The Promoter reserves the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

16. CHANGES TO THESE TERMS AND CONDITIONS: The Promoter reserve the right to amend these terms and conditions at any time. Revised terms and conditions will be available at www.eastofengland.coop/competitions. It is your responsibility to keep up to date with any such changes.

17. RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England and you agree to submit to the jurisdiction of the English courts if any dispute arises.

'My favoruite meal' drawing competition: 21 July - 24 August

This competition is organised by the East of England Co-op, Wherstead Park, The Street, Wherstead, Ipswich IP9 2BJ. The East of England Co-op reserves the right to void, suspend, cancel, or amend the competition at any time without prior notice. Any changes will be posted on the East of England Co-op website: www.eastofengland.coop/competitions.

In the event of any dispute regarding the competition, the final decision of the East of England Co-op shall be binding, and no correspondence or discussion shall be entered into. Terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Qualifying entrants

Entrants must satisfy the following conditions to enter the competition:

Be aged 0-12 years.
Submit an entry using the template on the back of the activity sheet supplied by the East of England Co-op
Employees of the East of England Co-op and their families are eligible to enter this competition.

Competition Entries

Entries can be handed in at any participating East of England Co-op store. Please ensure that contact details are submitted with the entry.

The closing date for the competition is close of business on Sunday 24 August 2025

Entries received after the closing date are automatically disqualified.

Each store will appoint a judging panel of independent people to select the winners.

These will be judged blind, with the judges not knowing who has submitted each entry.

There will be three winners in each participating East of England Co-op store.

All winners will be contacted and invited to the East of England Co-op store where their entry was submitted to receive their prizes.

Artwork cannot be returned and, where space allows, will be displayed in participating stores.

Some entries will also be displayed on the East of England Co-op’s social media channels.

The East of England Co-op no responsibility for entries not received for whatever reason or for missing contact details submitted with each entry.

By entering this competition, the parent/guardian on behalf of an entrant is indicating his/her agreement to be bound by these terms and conditions.

Qualifying entrants  

Entrants must satisfy the following conditions to enter the competition:  

Be aged 0-12 years. 
Submit an entry using the template on the back of the activity sheet supplied by the East of England Co-op

Employees of the East of England Co-op and their families are eligible to enter this competition.  

Competition Entries  

Entries can be handed in at any participating East of England Co-op store. Please ensure that contact details are submitted with the entry.  
The closing date for the competition is close of business on Sunday 24 August 2025 
Entries received after the closing date are automatically disqualified.  
Each store will appoint a judging panel of independent people to select the winners.  
These will be judged blind, with the judges not knowing who has submitted each entry.  
There will be three winners in each participating East of England Co-op store.  
All winners will be contacted and invited to the East of England Co-op store where their entry was submitted to receive their prizes.  
Artwork cannot be returned and, where space allows, will be displayed in participating stores.  
Some entries will also be displayed on the East of England Co-op’s social media channels.  
The East of England Co-op no responsibility for entries not received for whatever reason or for missing contact details submitted with each entry. 
By entering this competition, the parent/guardian on behalf of an entrant is indicating his/her agreement to be bound by these terms and conditions.

Prizes  

The winners will receive a confectionary item(s), up to the value of £5 each. These prizes are non-transferable and no cash alternatives to the prizes will be offered.  

Data Protection and Publicity.

The East of England Co-op handles information in accordance with the Freedom of Information Act 2000 the Data Protection Act 2018 and the UK GDPR and is the data controller for the purposes of the Data Protection Act 2018.
The personal information provided by you when entering the competition will be used to administer the competition and will not be shared with anyone unless the law allows us to do so.
The East of England Co-op will hold your name, age, and telephone number to contact the winners of the competition and for promotional purposes. We promise never to sell, distribute, or lease your personal information to third parties for their marketing purposes. We also promise that your data will remain secure and confidential.

How to contact us 

You can contact us in relation to the competition by writing to East of England Co-op, Wherstead Park, The Street, Wherstead, Ipswich IP9 2BJ.

Secure response

Click here to download the Secure Response terms and conditions.

Travel

Holiday brochure 2025

All prices in this mailer are correct at the time of printing on 11 December 2024, and are subject to availability and change. The prices shown are per person, and unless otherwise stated, based on two adults sharing.

Individual offer terms and conditions, where relevant, can be found below:

Page 4

Jet2holidays:

£60pp deposits - See your local Independent Travel Agent for further details. Full payment required by balance due date.

Infants under 2 go free - Applicable for all infants under the age of two years on the date of return.

Free child places - One free child place per two paying adults. Subject to availability. Full T&Cs here: www.jet2holidays.com/terms-and-conditions#terms6

Transfers - Included unless otherwise stated

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Gold Medal | Dubai Couple’s Holiday | 5 nights from £1,299pp:

Price is per person based on two adults sharing. Valid for departures specified. Price includes flights as specified, pre-payable taxes, transfers and accommodation. Subject to change and availability. Book by dates apply. Terms and conditions apply. Supplement applies for regional departures. Gold Medal reserves the right to withdraw this offer at any time. Weekend departure supplements may apply. Holiday deposit terms and conditions apply - full details of the applicable payment will be given to you at the time of booking. Holidays operated by Gold Medal Travel Group Limited, ATOL protected 2916, ABTA V6805.

US Airtours | USA Golden Triangle | 9 nights from £1,18pp | £99pp deposit:

Offer is based on two adults sharing. Prices are “from” and subject to change and availability. Additional costs, such as “Resort Fees,” are not included in the price and must be paid locally as an additional fee.

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Wendy Wu | Japan Uncovered | 17 days from £7,390pp | FREE partner flight or ½ price single supplement on selected 2025 and 2026 dates:

Offer is valid from 1 to 31 Jan 2025. Partner Flies Free or Half Price Single Supplement is available on selected dates only. Offer cannot be combined with any other offer. Offer cannot be applied to bookings already confirmed. Please note, flights on holidays booked more than 11 months in advance may be subject to supplements when airline fares are published. The offer is subject to availability and Wendy Wu Tours reserve the right to change or withdraw the offer.

Cox & Kings | Splendours of Chile | 15 days from £4,695pp:

Unless otherwise stated, the tour prices and upgrade supplements are all per person in pound sterling, based on two people sharing a twin/double room. The online price is a guideline price; your final quote may differ due to flight availability, and you may be asked to pay a flight supplement.

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Premier | Deluxe Jersey stay with spa credit | 5 nights from £649:

Prices and savings are based on two adults sharing, includes return flights from Gatwick or Luton.

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Easy Jet:

Save up to £300 - Spend/saving amount is per booking based on the total holiday price and the code must be applied via your local travel agent. Promo valid for new bookings made between 8am on 23/12/24 and 11pm 4/2/25 for holidays completed by 31/10/26.

Free child places - One free child place for every two full paying adults sharing accommodation is available on selected holidays, where you see the ‘Free child place’ label, subject to availability. Maximum one free child per room. When free child places sell out, the current child price will apply. Sometimes restrictions apply to some rooms. Supplements still apply for optional extras added to the holiday. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. The child age limit can vary by hotel. Offer can be changed/withdrawn without notice.

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Fred Olsen Cruise Lines | Whales, Waterfalls & Geysers of Iceland | 12 nights from £1,799pp:

These Terms and Conditions are in addition to Fred. Olsen Cruise Lines’ (FOCL) standard Terms and Conditions which are available on request. Both must be read before booking. All offers may be withdrawn or amended at any time without prior notice, cannot be combined, are subject to availability and cannot be applied retrospectively.

Fred Olsen Cruise Lines | Discovering Turkish Treasures | 12 nights from £1,999pp

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Hurtigruten |The Original Norwegian Coastal Express | 11 nights from £2,054pp:

Prices based on live availability and correct at time of printing. Prices may increase and any offers may be withdrawn without prior notice. Full booking terms and conditions apply. Northern Lights Promise T&Cs: www.hurtigruten.com/en-gb/offers/northern-lights-promise

Royal Caribbean | Spain & France | 7 nights from £899pp:

Prices are based on 2 sharing an interior stateroom and subject to change.

Leger Holidays | Mighty Rhine to Switzerland | 9 days from £1,799

For Legers full terms and conditions please visit www.leger.co.uk

Membership

Membership Application and Dividend

I, the applicant, being 16 years of age or more, hereby apply for one share of value £1.00 in the East of England Co-operative Society Limited in respect of which I make payment required by the rules of the Society and otherwise agree to be bound thereby. I confirm that the details I have provided are correct.

Membership Data Protection

The personal data you provide to the Society will be used for the purposes of administration, statistical and business analysis and marketing for Society use only and for no other purpose.

Fixed Term Withdrawable Shares

a. The Society agrees to pay gross interest on the Principal Amount at the Interest Rate for the Term, subject to the Society’s rules and the availability of distributable reserves, in consideration for the Member's agreement not to request withdrawal of the Fixed Term Withdrawable Shares during the Term.

b. Maturity interest is paid on the Fixed Term Withdrawable Shares at the end of the Term. Interest is paid gross and is liable to tax.

c. At the end of the Term, unless the Member instructs otherwise, the Principal Amount shall be treated as part of the ordinary withdrawable share capital of the Society with interest payable at the rate applicable to such withdrawable share capital.

d. Maturity interest shall be forfeited on early termination of any Fixed Term Withdrawable Shares.

e. The minimum amount a Member can hold in a Fixed Term Withdrawable Shares is £1,000. The maximum amount which a Member may have in Share Accounts which includes Fixed Term Withdrawable Shares is limited by law to £100,000.

f. The Member will be regarded as exclusively entitled to the benefit of the Fixed Term Withdrawable Shares. No notice of any trust shall be entered into the register against the title of the Member, and the Society shall not be affected by notice of any right, title or claim of any person to these Fixed Term Withdrawable Shares other than the Member.

g. Fixed Term Withdrawable Shares form part of the share capital of the Society.

h. Fixed Term Withdrawable Shares are not transferable.

i. On the death of the Member their personal representative(s) shall be the only person(s) recognised by the Society as having title to their Fixed Term Withdrawable Shares. The Principal Amount will be paid to the personal representative(s) together with interest calculated at the standard rate from the Date of Issue up to the date of such payment.

j. Any person entitled to these Fixed Term Withdrawable Shares by operation of law may be registered as its holder upon such evidence being produced as the Society may reasonably require and in accordance with the Rules of the Society.

k. The Society shall be entitled to terminate some or all of these Fixed Term Withdrawable Shares at any time on the expiry of 30 days’ notice given in writing to the Member. On such early termination the Principal Amount together with all maturity interest from the Date of Issue up to the date of such early termination will be repaid to the Member.

l. A notice sent by post to the Member at their last known address shall be deemed to have been duly served upon the Member at the expiration of 48 hours from the time of posting. Notices shall be served upon the Society at its registered office.

m. Changes to these Terms and Conditions can only be made on 30 days’ notice provided by the Society. Changes will be publicised by notice displayed in the Society's registered office and all other places of business of the Society to which members have access and by such other means as the Board shall determine from time to time.

n. The Society reserves the right to decline an application for Fixed Term Withdrawable Shares at its sole discretion and without further explanation.

o. The Fixed Term Withdrawable Shares the members hold are part of the withdrawable share capital (WSC) of the Society. If the Society is unable to meet its debts and other liabilities, members risk losing the amount they hold in shares in the Society. Hence the Society’s shares are known as risk capital. This may make it inappropriate for members as a place to keep their savings.

p. Owning Fixed Term Withdrawable Shares is not the same as investing in the shares of a company. It is primarily for the purpose of supporting the Society in furthering its purpose and objects. There are various important differences between WSC and company shares and these are set out in the Explanation of Withdrawable Share Capital in a Consumer Retail Society which can be found here. For example, WSC held in your Share Account may receive interest but will not increase in value.

q. The Financial Services Compensation Scheme, which covers bank, building society and credit union accounts, does not apply to your Share Account with the Society, so you cannot claim compensation under the Scheme in the event of the Society not being able to meet requests for withdrawal of shares. This is because the Society does not require authorisation under the Financial Services and Markets Act 2000 to operate WSC. Societies are therefore not subject to supervision either by the Prudential Regulation Authority or by the Financial Conduct Authority in relation to WSC.

r. The East of England Co-operative Society follows a Code of Best Practice on Withdrawable Share Capital. A copy of the Code and further information regarding Fixed Term Withdrawable Shares can be found here. Alternatively, you can request this by post, addressed to: The Society Secretary, East of England Co-op, Wherstead Park, Wherstead, Ipswich, IP9 2BJ.

Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern East of England Co-operative Society’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘East of England Co-operative Society’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Wherstead Park, The Street, Wherstead, Ipswich, Suffolk, IP9 2BJ. Our company registration number is 1099R under the Industrial and Provident Societies Act 1965. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, selected personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.