Age Restricted Sales Policy


As a responsible business, we age-restrict some of our products to comply with legal standards and safeguard the welfare of our customers.

 

The following items are age-restricted, and age identification will be requested if we believe customers appear under the age of 25 (see our Challenge 25 Policy).


Customers must be aged 18 or over to purchase the following: 


  • Alcohol (including a limited range of food which contains alcohol)
  • Tobacco and related products (including cigarette papers, filters, lighter fluid and matches etc.)
  • E-cigarettes
  • National Lottery products, including scratch cards, and the paying out of prizes
  • Health Lottery tickets and the paying out of prizes
  • Knives and bladed items (excluding replacement cartridges for safety razors)
  • Firelighters and related products (including lighting fluid, white spirit, disposable BBQs etc.)
  • Gas cylinders
  • Sleep remedies
  • Stimulant laxatives
  • Hemp Seed/CBD containing products 


Customers must be aged 16 or over to purchase the following: 


  • Medicines for pain relief (including aspirin, paracetamol, ibuprofen and any products containing these products, e.g. Lemsip, adult Bonjela etc.). These items will be sold at a maximum of 2 packets/bottles or 32 tablets per customer
  • High caffeine energy drinks
  • High caffeine tablets
  • Party poppers and similar (including indoor fireworks, cracker snaps and throwdowns)
  • Petrol (including Diesel and LPG)



Customers must be aged 12 or over to purchase the following: 


  • Christmas crackers


We will also always ensure that magazines, DVDs and video games are age restricted as specified on the items. 


Solvents

 

There are occasions when we need to restrict the sale of solvents to protect against volatile substance abuse. It is illegal for our colleagues to sell solvent-based products to customers if they believe they will be used for the purpose of becoming intoxicated. 

Our colleagues are trained on the products we sell that can be abused and will restrict the sale where we deem it appropriate. 

 

Seasonal Restrictions

 

There are occasions where we may restrict the sale of items connected to seasonal changes or national events. For example, we restrict the sale of eggs, flour and silly string to those aged 16 or over on Halloween.

 

Our policy is kept under review, and additional products may be restricted in consideration of their content, packaging or quantities as we consider appropriate. 

 

Last updated October 2025.