Frequently Asked Questions

In this section

Membership

I have received a new blue Co-op Group card, does this impact my East of England membership card?

No, it doesn't. From Wednesday 21st September, Co-op Group sent out new look membership cards to their members. These do not replace your current East of England membership card. We are independent from Co-op Group meaning there will be no change to the way you use your East of England membership card.

You will continue to collect your dividend points in the same way. 

If you have any questions about this, please contact our Membership Support Team on 0800 389 5354 or email them.                               

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East of England Co-op card example Co-op Group card example 

                                                                       

Who can become a member?

Anyone over the age of 16 - no matter who you are or where you live. Although it makes more sense if you shop with us from time to time!

 

How can I become a member?

You can sign-up to become a member online or in store. Your card and welcome pack will arrive in 2-3 weeks. 

 

Why do I need to pay £1 to join?

To become a member you need to pay £1 – this is your share in our co-op. You can choose to pay this now when you join online or we can take it off your first dividend payment.

Members are only eligible to vote after their £1 has been in their account for six months. If you’re keen to have your say and vote in our next election for our Board of Directors, we recommend that you join online and opt to pay your £1 now. 

 

Can I use my membership card in any co-op?

Your membership card is only valid at East of England Co-op owned stores. This includes our FoodFuneralOpticalTravel and Pharmacy businesses. There are a few things like cigarettes, National Lottery, infant formula, PayPoint, Subway, funeral disbursements and prescription drugs that don't qualify for dividend points

 

What if I lose my card or don't have it with me when I shop?

If you lose your membership card, don’t panic! You can order a replacement card online or contact our Membership Support Team. 

If you don’t have your card with you when you stop by, just let the person at the till know so they can mark it on your receipt. Then take your receipt back to your local Co-op next time you shop or send it to the Membership Support Team so that we can add it to your points.

Unfortunately, if your receipt is older than 30 days we won’t be able to credit your account with any unclaimed dividend points.

 

What is the limit for claiming points from my receipt?

We always like to be as flexible as possible when it comes to our member’s benefits so we’ve set our time limit for claiming points from receipts in line with industry standards (though more generous than the Co-operative Group, who offer only 7 days). So if you don’t have your card with you when you shop with us, you’ll have up to 30 days from the date printed on your receipt to claim your dividend points.

This 30 day limit applies to all receipts issued on or after the 20th February 2016. For receipts issued before this date, please take them into store or send them to our Membership Support Team as soon as possible.

Unfortunately, if your receipt is older than 30 days we won’t be able to credit your account with any unclaimed dividend points.

 

Can I apply for a new or replacement Associate card?

From 17th January 2016 we stopped issuing new or replacement Associate cards. Existing cards remain in circulation and can still be used; we just won’t be creating any new ones. If you need a new card or would like to join us, instead of applying for an Associate card, why not apply for your own membership card? It comes with all the same great benefits, offers and discounts.

 

Dividend

How do I earn dividend?

Show your card at the till whenever you shop with us, and you’ll earn 10 points for every qualifying pound you spend. There are a few things like cigarettes, National Lottery, infant formula, PayPoint, Subway, funeral disbursements and prescription drugs that don't qualify for dividend points. You can earn points across all our businesses, including Food, Forecourts, FuneralOpticalTravel and Pharmacy

There’s no minimum spend, so it doesn’t matter if you’re only popping in for a loaf of bread or a carton of milk - it’s still worth using your card. 

 

How do you calculate how much dividend I get?

Once we know how much profit we’ve made in the year, we’ll work out how much dividend each of our members will get. This will depend on the amount of points you’ve collected over the year – the more you spend, the more you get!

 

How can I spend my dividend?

Once a year we’ll send you your dividend in the post as vouchers.You’ll receive your dividend in whole pounds (£s). If your dividend is less than £2.00 we’ll roll it forward to the next year.

You can spend your dividend in store or withdraw the amount as cash at one of our in-store Customer Service Points – it’s up to you.

You’ll need your membership card with you when spending your vouchers or paying them into your share account.  You’ll also need valid ID if you want to withdraw your dividend as cash. Please refer to the conditions of use on your dividend vouchers for further information.

You can contact our Membership Support Team at any time to find out how much dividend is in your account. 

 

Do I have to wait for you to send me my dividend to use it?

You can withdraw he balance of your share account as cash at any point – simply take your membership card along with valid ID to one of our in-store Customer Service Points. You can find stores with Customer Service Points using our Store Finder.