When can we collect our loved one's ashes? In this section Do I have to come into branch to arrange a funeral or can it be done from home? How long do funerals last? How much does a funeral cost? What do I say to someone on the day of a funeral? What do I write or say on a funeral wreath, flowers or in a card? When can we collect our loved one's ashes? If you're wondering when you will receive your loved one's ashes after the cremation, it largely depends on where you choose to collect them. If you plan to pick them up from the funeral home, you can typically expect them to be ready within about 7 days. However, if you opt to collect the ashes directly from the crematorium, you may receive them sooner. It’s always best to check with the funeral home or crematorium for specific timelines and options.