We have no plans at the moment to alter our opening hours or offer special shopping sessions for particular groups of people. We want to keep our stores open and accessible to everyone as they prepare for the coming weeks and months.

We are working tirelessly with our suppliers and partners to refill our shelves as quickly as possible. Our stores continue to receive regular deliveries, and our colleagues are working around the clock, so everyone has an opportunity to top up the items they need.

We're proud to be offering 10% off to all NHS workers on purchases at our Food stores (excluding forecourts). We've now extended this 10% discount to care workers too, in recognition of their vital efforts.

Anyone with an NHS card or a green 'Care' badge is eligible for this discount. Our usual T&Cs apply. 

Unfortunately we cannot offer this discount in our petrol forecourts.

While we won’t be accepting most coupons or vouchers, we will still accept the following:

• Newspaper Subscription vouchers
• Local Welfare & Assistance in Suffolk vouchers
• Warm Home Healthy People vouchers
• Healthy Start vouchers
• East of England Co-op gift vouchers

If you would like to buy gift vouchers in order to purchase goods for a community group or to buy food for someone who is self-isolating, you can do so by emailing us at vouchers@eastofengland.coop 

In common with all Independent Cooperative Societies, we cannot currently accept the electronic National School Vouchers issued by Edenred since we do not have the technical capability at our till points.

We understand that schools have a responsibility to support pupils who may not be able to access stores that are not part of national programme.  Schools can purchase paper vouchers to use in East of England Co-op stores, please email vouchers@eastofengland.coop 

We’re accepting membership cards again.

While keeping hold of your card, please present the barcode on the back to the till operator. If your card won’t scan, the till operator will not make contact with it. If this happens, please keep your receipts so that your dividend points can be added at a later date. We will write to members with more information on how we'll do this as soon as we can.

We have made the decision to stop giving our green tokens out for hygiene reasons. We are currently working on our community support approach. Please continue to check this page for the most up-to-date information.

Despite much of our stock levels returning to normal, we still must enforce some purchase restrictions as demand for these products is still high.

Three items per customer on these items: 

• Paperware including tissues, toilet roll and kitchen roll 
• Hand sanitiser
• Antibacterial soap
• Antibacterial hand wipes and surface wipes 

These restrictions mean we can offer these products to as many people as possible. 

Please ask a colleague in store if you need further assistance but please bear in mind the 2metre rule.