We have no plans at the moment to alter our opening hours or offer special shopping sessions for particular groups of people. We want to keep our stores open and accessible to everyone as they prepare for the coming weeks and months.

Whilst the situation is currently under review, at this time we have no purchasing restrictions in place. We please ask that visitors to our stores only buy what they need. There's plenty for everyone and we continue to receive regular deliveries. As a community retailer, many older and vulnerable people rely on our services, so please help us to help them.

We are now accepting money off and promotional vouchers again

We are also accepting the following: 

• Newspaper Subscription vouchers
• Local Welfare & Assistance in Suffolk vouchers
• Warm Home Healthy People vouchers
• Healthy Start vouchers
• East of England Co-op gift vouchers

If you would like to buy gift vouchers in order to purchase goods for a community group or to buy food for someone who is self-isolating, you can do so by emailing us at vouchers@eastofengland.coop 

In common with all Independent Cooperative Societies, we cannot currently accept the electronic National School Vouchers issued by Edenred since we do not have the technical capability at our till points.

We understand that schools have a responsibility to support pupils who may not be able to access stores that are not part of national programme.  Schools can purchase paper vouchers to use in East of England Co-op stores, please email vouchers@eastofengland.coop 

We’re accepting membership cards again.

While keeping hold of your card, please present the barcode on the back to the till operator. If your card won’t scan, the till operator will not make contact with it. If this happens, please keep your receipts so that your dividend points can be added at a later date. 

What to do with collected receipts
If you still have shopping receipts from the period we were unable to accept membership cards, please follow the relevant guidance below: 

• If the receipt is less than 14 days old - Please take into your local store along with your member's card and the points will be awarded. 
   
• If the receipt is older than 14 days - Please contact our Member Support team, either by email at membersupport@eastofengland.coop or call 0800 389 5354 (Monday to Friday 8.30am to 5.00pm). You will be sent a pre-paid envelope for you to return your receipts - along with your name, address and membership number - and the points will be credited to your account. 

We have made the decision to stop giving our green tokens out for hygiene reasons.

You can find out how we are supporting our local communities here.