It is mandatory to wear a face covering (unless exempt) in all Food stores, Supermarkets, Funeral branches and other retail spaces.

As well as wearing a face covering (unless exempt), we please ask those visiting our stores and branches to continue to follow guidelines, including:

🤒 Please do not visit our stores and branches if you have any symptoms of Coronavirus

🚶‍♀️ Please visit our Food stores alone where possible (a maximum of two people of the same household/bubble may attend a funeral arrangement)

👨‍👦‍👦 Closely supervise children at all times

📏 Keep your distance from others

🧼 Continue good hand hygiene practices

🔢 Please wait outside all stores and branches before entering, if required, as we continue to manage the number of customers in our stores and branches

The government has highlighted a number of circumstances where shoppers are not required to wear a face covering. A list of these exemptions can be found here 

We ask all our members and customers to continue to be kind and considerate to others, and thank you for your continued patience and understanding.

Food & Post Offices

Latest opening hours and in-store restrictions

Food stores have now returned to their normal opening hours.

Please check individual stores for specific details.

Post Offices are open
Monday to Saturday - please see in branch for individual hours as they currently vary.
Closed on Sunday

Check opening times for your nearest food store

Our commitment to being a Covid Secure Business

To ensure the safety of our customer and colleagues, we are committed to being a Covid Secure business. Therefore we have undertaken Risk Assessments on our operations and as a result have introduced a number of Covid control measures including:

  • Installing screens at our till points
  • Limiting the number of customers in our branches when necessary
  • Applying social distancing through the use of signs and floor markings
  • Enhancing our in-branch cleaning regimes with a particular focus on those areas or pieces of equipment that are touched most frequently
  • Where necessary, temporarily restricting access to areas of our branches whilst filling our shelves
  • Making face coverings available to our colleagues
  • Encouraging customers to shop alone where possible and in a cashless and contactless way to prevent unnecessary contact

Please remember our colleagues are here to help you.

We will not tolerate abuse or anti-social behaviour in our stores.

10% off for all NHS workers & carers 

As of Sunday 4th October 2020, we will no longer be providing a discount to NHS staff and carers. 

We've been proud to support our local NHS staff and carers over the past months, providing over £365,000 of discount. 

We thank you for your continued hard work and efforts in these uncertain times, and thank you in turn for supporting a local business. 

Vouchers

We are now accepting money off and promotional vouchers.

We are also currently accepting:

  • Healthy Start vouchers
  • Newspaper Subscription vouchers
  • Local Welfare & Assistance in Suffolk vouchers
  • Warm Home Healthy People vouchers
  • East of England Co-op Gift vouchers
  • Money off and promotional vouchers 

If you would like to buy gift vouchers in order to purchase goods for a community group or to buy food for someone who is self-isolating, you can do so by emailing us at vouchers@eastofengland.coop 

Food FAQs

  • Online shopping & home deliveries

    We are not currently in a position to provide online shopping, an expanded home delivery service, or accept payment for goods over the phone.

  • Special shopping sessions

    We have no plans at the moment to alter our opening hours or offer special shopping sessions for particular groups of people. We want to keep our stores open and accessible to everyone as they prepare for the coming weeks and months.

  • Stock levels

    Whilst the situation is currently under review, at this time we have no purchasing restrictions in place. We please ask that visitors to our stores only buy what they need. There's plenty for everyone and we continue to receive regular deliveries. As a community retailer, many older and vulnerable people rely on our services, so please help us to help them.

  • Vouchers

    We are now accepting money off and promotional vouchers again

    We are also accepting the following: 

    • Newspaper Subscription vouchers
    • Local Welfare & Assistance in Suffolk vouchers
    • Warm Home Healthy People vouchers
    • Healthy Start vouchers
    • East of England Co-op gift vouchers

    If you would like to buy gift vouchers in order to purchase goods for a community group or to buy food for someone who is self-isolating, you can do so by emailing us at vouchers@eastofengland.coop 

  • School meal vouchers (national voucher scheme)

    In common with all Independent Cooperative Societies, we cannot currently accept the electronic National School Vouchers issued by Edenred since we do not have the technical capability at our till points.

    We understand that schools have a responsibility to support pupils who may not be able to access stores that are not part of national programme.  Schools can purchase paper vouchers to use in East of England Co-op stores, please email vouchers@eastofengland.coop 

  • Member cards & receipts

    We’re accepting membership cards again.

    While keeping hold of your card, please present the barcode on the back to the till operator. If your card won’t scan, the till operator will not make contact with it. If this happens, please keep your receipts so that your dividend points can be added at a later date. 

    What to do with collected receipts
    If you still have shopping receipts from the period we were unable to accept membership cards, please follow the relevant guidance below: 

    • If the receipt is less than 14 days old - Please take into your local store along with your member's card and the points will be awarded. 
       
    • If the receipt is older than 14 days - Please contact our Member Support team, either by email at membersupport@eastofengland.coop or call 0800 389 5354 (Monday to Friday 8.30am to 5.00pm). You will be sent a pre-paid envelope for you to return your receipts - along with your name, address and membership number - and the points will be credited to your account. 

     

  • Green tokens

    We have made the decision to stop giving our green tokens out for hygiene reasons.

    You can find out how we are supporting our local communities here.

Funeral Services

How to contact your nearest Funeral branch

Our Funeral branches are open
9am - 5pm Monday to Friday

To protect you and our colleagues, we're following government guidance and have implemented social distancing measures in our branches.

To help us do this we're asking customers where possible to call us to arrange an appointment. 

 

Contact your nearest Funeral branch

The following branches are currently operating different opening hours:

 

An update on changes we've made due to the impact of Coronavirus

Find out more about the changes we are making to our services due to Coronavirus, and answers to frequently asked questions

Find out more

Travel

How to contact your nearest Travel branch

All our Travel branches are now open - for the latest opening hours and contact information for your local branch follow the link below.

 

Contact your nearest Travel branch

Supporting our colleagues

We're doing everything we can to support our colleagues

🛑 Social distancing

We've introduced a series of measures to help us adhere to government guidance on social distancing:

🚧 Installing screens at every till

📄 Reminders in-store to keep your distance

✋🏻 Restricting the number of people who can enter our stores

🛑 We might temporarily close stores when we get a delivery

🤝🏻 Growing our team

We're continuing to recruit temporary and permanent members of our team on a daily basis to help support our teams in Food.

You can find the latest roles here.

We've also reassigned as many colleagues as we can to our food stores to help keep our stores stocked, staffed and open as much as possible.

❤ A huge thank you to our team

Colleagues across our business are working around the clock to keep our branches stocked, staffed and open.

They're working around the clock on the front line and in our support services to help all of our businesses during this challenging time.

We've had lots of customers contact us with messages of praise, and have shared some incredible stories of how our team are going above and beyond. Please keep sharing these - we're passing on as many as we can.

Supporting our communities

How we're helping support those who need it most

The Coronavirus outbreak is the most significant challenge our community has faced for generations.

We're proud to be at the heart of our local community, and we want to do as much as we can to help those who need it most.

That’s why we've taken the decision to pause our usual programme of community support so we can introduce some emergency support for our community.