Contact Us

If you'd like to feedback on the service you received in one of our stores or branches, please complete the short form here.

If you think you've been incorrectly charged for a purchase made at one of our stores, please return to the store with your receipt or proof of purchase and our colleagues will be happy to look into this for you. 

If you have a question about what you've been charged, please bring along a copy of your receipt to store next time you visit. 

If you're unable to return to store, please complete the short form here. 

Our stores accept most major payment methods including: 

• Cash (GBP)
• Debit cards
• Credit cards (Mastercard, Delta, Maestro, Visa Electron, Solo and American Express)
• East of England Co-op gift vouchers (If used before the expiration date)
• East of England Co-op dividend cheques
• Apple Pay and Google Pay
• Healthy Start vouchers/Debit cards
   

We also accept the following discount cards: 

• East of England Co-op colleague discount
• Totum card 
• Colleague discount cards from the following co-ops: 
  • The Co-operative Group
  • Mid-Counties
  • Central England
  • Southern England

Our stores accept the following forms of identification: 

• Photo driving licence
• Proof of Age Standards Scheme (PASS) accredited card
• Passport
• National Identification Card
• British Armed Forces Identity Card
   

To be valid, ID must be in date. A colleague may refuse to accept ID if they feel it's not genuine or has been tampered with. 

We age restrict several of our products to safeguard the welfare of our customers. 

When purchasing age restricted products, you may be requested to show a valid form of ID identifying your age. 

If our colleagues believe you're buying age-restricted products for someone underage, then we will not sell the items in accordance with our legal responsibility. 

For further details, including the types of ID accepted in our stores, please see our Age Restricted Sales policy and Challenge 25 policy. 

As a smaller regional convenience retailer, we're unable to offer prices comparable with large national supermarket chains. However, we do continually review our food pricing and work hard to offer our communities what they need and when they need it. 

As a convenience retailer we try to ensure we offer our members and customers access to a range of products, from everyday essentials and food to go, to tempting treats and tea-time freezer fillers. 

If there's a product you'd like to see in store, please complete the short form here. 

Whilst we do often match the offers advertised by Co-op Group, as an independent co-operative with our own membership scheme, this may not always be the case. In particular, we currently don’t offer member only pricing or discounts, however this is something we’re looking in to. 

For offers at our co-op, make sure you’re signed up to receive emails from us by completing the short form here. You can also follow us on Facebook.   

As a community retailer and co-operative, supporting others is at the heart of what we do. 

If you'd like to apply for support, please visit our community page to see how we can help you do amazing things.

Changes to our home delivery service 

We’re currently in the process of replacing our current online home delivery and click and collect options, Snappy Shopper and in-person and phone orders, with an exciting new choice of services to make ordering online with us even easier.  

We’ve done our best to make sure the change in service has a minimal impact on our customers however for a small number of stores, there will be a few weeks between the current services ending and the new service launching. Please bear with us while we get our new services up and running. 

New delivery service
Our new delivery service is up and running in a number of our stores. If you'd like to feedback on the online delivery service you've received, please complete the short form here.

If you have a query relating to an ATM at one of our stores or branches, please get in touch with our ATM provider.

If you've received a parking charge, this will have been issued by a private company not affiliated with the East of England Co-op and their appeals process is under their jurisdiction. 

If you believe you've received a parking charge incorrectly, you must follow the appeals process as outlined in the letter received. 

If you'd like to report a health and safety concern or an accident that's taken place at one of our stores or branches, please complete the short form here. 

To inform us of an incident involving an East of England Co-op vehicle or driver, please complete the short form here.