Customer Charter
This charter sets out the high standards of service that you can expect from the
East of England Co-operative Society Limited.
We strive to offer the best possible service to all our customers in an open and accountable way and we are committed to:
- sharing our profits with our Members
- offering a range of good quality products and services, tailored to our Members’ and customers’ requirements at fair prices
- providing an honest and friendly service reflecting co-operative values and principles
- listening to your comments and suggestions and acting upon them
- working with and supporting our local communities.
Telephone
Our customer support telephone line, 0800 055 6109 will be personally answered Monday to Friday 8.30am to 5.00pm
Correspondence
We will acknowledge your correspondence and let you know when to expect a full response.
Your Suggestions
We welcome all customer comments and suggestions:
Telephone: 0800 055 6109
Fax: 01473 786185
Send an email to Customer Support
Head Office:
Customer Support, Trading Group,
East of England Co-operative Society Ltd.,
Wherstead Park, The Street, Wherstead
IPSWICH, Suffolk, IP9 2BJ
